TAMPA, FL - Grower-shippers and retailers alike are missing out on
opportunities for business from new markets and media, as a series of
workshops at the Southeast Produce Council's 2010 Southern Exposure expo,
held here March 4-6, revealed.
New opportunities representing hundreds of millions of dollars in new
revenues exist from expanding WIC produce voucher programs, trending
consumer interests, and industry utilization of social media like Facebook and
Lorelei Disogra, vice president of nutrition and health for the United Fresh
Produce Association and one of the pioneers of the 5 A Day Program, told
workshop attendees about new opportunities in the WIC program, which
provides federal assistance to needy mothers. WIC packages now include
vouchers redeemable for produce, with adults receiving a $10 monthly
allotment and children receiving $6 (soon to be $8).
Retailers participating in the program stand to gain a piece of a growing $750
"For years WIC had no fruit and vegetable component, but we worked 10
years to change that," Ms. Disogra said. "We wonder how to drive produce
consumption -- here's a huge opportunity for all of us in the industry. It can
help make up for some of the shrink due to the recession."
Anthony Barbieri of Acme Markets said of the program, "It's incremental
business. This demographic never really bought produce [because] it was out
of their realm. Our stores got a half-million dollar windfall. We have an
opportunity to get produce in people's baskets who couldn't buy it before."
Ms. Disogra also updated growers on the federal fresh fruit and vegetable
school snack program, which was funded in the 2008 budget. Schools with
more than 50 percent lower-income population are eligible for funds to
provide every student a daily fresh fruit or vegetable snack at no cost. The
program was initially funded at $50 million per annum; this year's budget is
$110 million, rising to $150 million next year through 2018.
"It really is a life-changing thing," Ms. Disogra said. "This program really gets
kids hooked on fresh fruits and vegetables. When you think about who your
future customers will be, this is one of the ways to promote that."
Meanwhile, consumer trends are proving to be a moving target as the U.S.
struggles to recover from turbulent economic times, said Dick McKellogg,
director of produce and floral merchandising for Lowes Food Stores Inc. in
"I'm just a retailer trying to figure it out," Mr. McKellogg said. "I thought I had
it figured out, but the last two years have been a challenge. What is the new
normal? We don't know. It's not business as usual, as we've known it for the
last few years."
Mr. McKellogg said that the economy represents a challenge to the produce
department similar to what the bakery department faced during the low-carb
diet craze. "That's now reversed," he said, noting that produce sales slipped
by 2 percent last year after rising 2.3 percent in 2007-08.
According to Mr. McKellogg, the reasons included economic uncertainty, high
unemployment and a lack of customer loyalty as shoppers hop from store to
store looking for values. "There is no customer loyalty as families are trying to
stretch their dollars," he said.
The good news is that consumers are eating more meals at home, and are
willing to pay for quality as taste and flavor continue to be more important
The bad news is that bargain-seeking customers are sticking to lists and less
likely to try new items. They also are opting more often for frozen or canned
fruit and vegetables, which have experienced a double-digit increase in sales
during the recession, Mr. McKellogg said.
Mr. McKellogg conducted a small survey of retailers and found that 78
percent reported sluggish produce sales, 67 percent had felt the impact of
deflation, and 100 percent agreed that consumers now focus on value over
impulse. Of those surveyed, 78 percent said those numbers hold true for
organic produce as well; the same percentage said customers are skipping
Mr. McKellogg said that even his wife recently bought bagged carrots instead
of value-added baby carrots. "When I asked where my baby carrots were, she
told me, 'It won't take you long to peel those.' And she was right."
Mr. McKellogg said that there is a silver lining to the industry's current woes.
Focus on locally grown products "feels good"; unable to control the economy,
consumers are zeroing in on areas they can impact, like social responsibility
and health and wellness.
He added that produce sales at Walmart were up 2 percent in the 13 weeks
before Jan. 10, and more surprising, produce sales at Whole Foods rose 2.2
percent during the same time frame after four down quarters.
Still, said Tony DiMare, vice president of the DiMare Co. in Homestead, FL,
retailers need to prudently apply the locally grown label.
"Should 'locally grown' be defined to a certain region, if that is the only
region in production of a certain commodity or commodities during that
period of time?" Mr. DiMare asked. "Without a clear definition of local, it will
be impossible to verify that a product is local. The greater the potential for
deception in 'local' claims, the more rapidly the term will become debased."
With consumers seeking ever-more information about the food they are
buying, social media like Facebook and Twitter offer growers and retailers
new opportunities to connect with an audience, said John Avola, market and
Internet development manager of the Produce For Kids program.
Mr. Avola said that new data contradict current wisdom that such outlets are
primarily for kids. In 2005, adults spent an average of 5.6 hours daily
engaged with some form of media, while children spent 7.5 hours. Last year,
those numbers had flipped, with adults averaging 8.9 hours daily versus 6.2
Mr. Avola told growers and retailers that despite skepticism, "You already
have a network in place you can tap into for social media. Your target
audience is already online looking for you in their browsers."
Social media has potential for a "huge return on investment," Mr. Avola said,
with opportunities for lead generation, networking and "focus groups on
steroids" at no cost.
It takes patience to establish a social media presence, Mr. Avola cautioned,
and consumers are not looking for advertising. Whole Foods has 1.75 million
followers on Twitter and millions more on Facebook, but "90 percent of the
information they offer there does not sell product. Consumers are looking for
information - that's the main point."
While some growers and retailers worry that social media can be a distraction
or, given rogue individuals or dissatisfied customers, even a hindrance or
harm to business, Mr. Avola said those fears are unfounded.
"Don't panic," he said. "I hate to tell you this, but people are already talking
about your company. Social media give you a chance to correct
misperceptions, improve customer relations and directly engage dissatisfied